Business Essential Skills Training offers a two (2) pronged approach to meet the needs of businesses in this ever-changing new and volatile business climate.

Training: Our specialty is customizing training programs specifically for your business needs. BEST understands that a knowledgeable and skilled staff is critical to your success.  We realize new employees must be productive from the first hour.  We will work with your staffing company to provide the BEST training to meet those needs.

Consulting: We have developed a method of Business Process Simplification (BPS) that will remove barriers to your success. Not only do we analyze, simplify and document your mission critical business processes; but we work with your staff to simplify your business process today.  Plus we provide you the tools and training needed for your staff to continue the simplification tomorrow.



Specialized Training Programs:

• Business Process Simplification
• Knowledge Transfer Process
• Lean Planning/Deployment
• Effective Kaizen Events Facilitation
• ISO9000/AS9000/ISO13485
• Quality Systems
• Leadership Development
• Organizational Development
• Organizational Change
• Problem Solving
• Critical Thinking
• Team Building
• Communication Skills
• Production Technician Certification Training

Business Skills Training Programs:

CUSTOMER SERVICE

• Phone Service Skills
• Language of Customer Service
• Customer Service Problem Solving
• Closing the Call – Inspiring Confidence in Customers
• The Customer Service Exchange – Professional Interaction Process
• The Future of Customer Service
• Building Customer Facing Processes for Long-Term Loyalty
• CRM – Building Principles Before Buying Technology
• Creating a Culture of Customer Service

Our Goal is to avoid adding complexity to your systems -

We develop

Simple, Sustainable Systems